Frequently Asked Questions

No, and we invite you to stay afterwards and stroll the grounds independently to discover all of the many hidden gems we have in and around our community!

Walk-ins are welcome, however, if our leasing staff is currently touring a guest you would be welcome to wait in our spacious clubroom or our veranda overlooking our pool. Coffee and hot chocolate will be available.

During business hours we have a full time staff of over 20 people here to serve you. Off hours we have an on-call maintenance team for emergencies. We pride ourselves in our customer service.

Applications are quickly processed through a third-party. Results vary depending on the details of your information submitted but generally it takes about 24 hours.

There is an application fee of $50; Service fee of $75; A $300 hold fee will come out on the card that was used for the application fee if the application is approved, which will apply toward the security deposit. Deposit is a half month to a full months rent depending on the screening analysis, along with a pro rated first months rent. Pet fees may apply as well. You will also want to reach out to Duke energy and insurance provider to set up your utilities/ renter's insurance. The leasing staff will be able to help you through this process. Those who need assistance with their deposit may reach out to an Ohio program called "Rhino". Our leasing staff is able to help you through this process as well.

Take advantage of our seasoned leasing staff, they can help you through the entire process and make the experience a positive one. Check your emails every day for important information that will guide you through the process.

You are encouraged to utilize our on-line Resident porthole to pay your rent, email the staff or place work orders. Here you will also find your important documents like your lease. There is also an "App" version of this porthole!

You are encouraged to utilize our on-line Resident porthole to pay your rent, email the staff or place work orders. Here you will also find your important documents like your lease. There is also an "App" version of this porthole!

The only monthly costs, in addition to your rent, are utilities. We do not charge any extra recurring community or hidden fees.

Yes, you are required to retain renter's insurance for at least $300,000 liability either through your personal agency or through our "Master Policy - ResidentShield", for $29/month.

We provide trash services free to our residents.

Contact Duke Energy to place the elctric in your name. We utilize a copmpany called YESEnergy management so your water, sewage water, and gas is billed along side your rent through us for your convience.

We have a Alta Fiber Rep who we work closely with. Spectrum is also accepted.

Yes! We offer a referral bonus of $1000! This will be applied after the lease is signed and the resident moves in. Applicant will need to note your name on the application in order to take advantage of this benefit. If your name is not on their application we cannot award this benefit.

You are permitted to bring one guest per resident to use our amenities. You are responsible for your guests behavior and they must abide by the community rules and the rules of your signed lease.

We offer 6 thru 14 months for new move-ins. Generally, the more months you commit to the lower the monthly rent but there are exceptions to this rule.

If you were to transfer to another community you would need to submit another deposit to that community.

No, subletting apartments is not permitted.

We offer flexible lease terms ranging from 6 to 14 months for new move-ins. Our leasing team can help you find the option that best fits your needs.

Yes, we offer corporate leases. For details and availability, please contact our leasing office directly at 513-793-6595 and our team will be happy to assist you.

Our pool, veranda, and cabana bar are typically open from Memorial Day through Labor Day. Availability may vary slightly depending on weather conditions.

Yes, our community offers a variety of parking options. Covered parking is available for both townhomes and apartments, and residents of our mini-rise buildings have access to an underground garage.

Washer and dryer connections are available in select apartment homes, and their location depends on the floor plan. To view which layouts include them, please visit our floor plans page on our website.

Air Conditioner; W/D Hookup in select units; Patio/Balcony; Hardwood Floors (Parquet or hardwood); Refrigerator; Dishwasher; Microwave in select units; Ceiling Fan in select units; Window Coverings; Cable Ready; Carpeting; Fireplace in select units; Extra Storage; Large Closets; High Ceilings; Furniture Rental Options Available

We have teamed with Cort Furniture for a special Towne Properties pricing to help you furnish your apartment. You may contact Jessica Reeb: T 513.879.1825 E-mail: [email protected] | cort.com

Our fitness center is open daily from 6:00 AM to 10:00 PM.

Yes! We are pet friendly! Both dogs and cats are allowed with a maximum of two.

There is a Pet Deposit of $150; One-time fee of $150; Monthly Pet Rent $35/month per pet.

The following breed restrictions apply: Akita, Alaskan Malamute, Belgian Malinois, Bullmastiff, Chow, Dalmatian, Doberman Pinscher, Eskimo Spitz, German Shepherd, Giant Schnauzer, Great Dane, Husky, Pit Bull (Staffordshire Terrier) Presa Canario, Rottweiler, Saint Bernard, and Wolf. Any breed that is mixed with one of these breeds is also restricted.

Yes, we have a beautiful and spacious dog park area with areas for large and small pets.

Indian Creek Apartments is perfectly situated in Cincinnati, Ohio, at 5701 Kugler Mill Road. You’ll find everything you need just minutes from our doorstep, with easy access to I-71 and all the best the city has to offer.

Our community is nestled behind Kenwood Mall between Galbraith and Kugler Mill Rd. Our address is 5701 Kugler Mill Rd, Cincinnati OH 45236.

We are located near The Kenwood Collection and Keystone Plaza, your new home is close to all the action. And when you’re ready for a stroll, Summit Park offers the perfect spot to stretch your legs.

Sycamore Township and Indian Hill Exempted Village School District

We have a beautiful and spacious dog park area with areas for large and small pets.

Pehaps one of our best amenities is our prime location, just steps away from The Kenwood Collection and Dillonvale Shopping Center. With easy access to I-71 and US-22, top employers and schools like Indian Hill Exempted Village School District and Mercy Health – Jewish Hospital are just a short drive away. Whether you’re restocking your pantry or meeting friends for a night out, everything you need is right at your doorstep.

Yes, we have a full time maintenance team and grounds team.

During business hours you are welcome to call your issue into the administration office or place your work order on-line through our resident porthole or App.

Our maintenance crew is fast, polite, and professional — with most requests handled within 24 hours.

No, with your expressed permission our maintenance personnel can usually perform the requested repair without you being present. Upon completion they will leave a door-hanger on your door to give you details about their visit.

We have a Courtesy Guard and an on-call maintenance person for such emergencies.

You will need to obtain permission from your Property Manager for any decoration changes you'd like to make to your apartment. If permission is granted you would need to restore the apartment to it's original state upon move out.